Privacy Policy

Effective Date: 2025.03.01

MOUNTAIN TEAK PTE. LTD. (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mountainteak.com (the “Site”), use our services, or interact with us through other channels such as social media or customer support.

Please read this policy carefully to understand how we handle your personal information.

1. What Information We Collect

We collect different types of personal data to provide and improve our services. This includes:

Information You Provide to Us

• When you register an account, subscribe to our services, make a purchase, or contact us

• When you participate in promotions, leave a review, or submit a form on our Site

• When you communicate with us via email, SMS, or apps like WhatsApp

Examples of data you may provide:

• Full name

• Email address and phone number

• Mailing or billing address

• Date of birth

• Payment details (processed securely via our payment partners)

• Home type and household size

• Membership details (if applicable)

Information We Collect Automatically

When you use our Site, we may collect:

• IP address and browser type

• Device information

• Site usage data such as pages visited, time spent, and clicks

• Location data (if enabled)

Publicly Shared Content

If you post a review, comment, or interact with us on social media, that content may be visible publicly and can be collected and used by us to improve our services.

Surveys and Feedback

We may occasionally invite you to take part in surveys. Participation is optional, and responses help us improve your experience.

2. How We Use Your Information

We use the information we collect to:

• Provide and personalize our products and services

• Process and fulfill orders

• Communicate with you about your account or orders

• Respond to your inquiries and requests

• Send you updates, promotions, and marketing messages (you may opt out anytime)

• Improve our Site and customer experience

• Conduct internal research and analytics

3. Sharing Your Information

We may share your data with:

• Trusted service providers who help us operate our business (e.g., payment processors, delivery companies)

• Legal authorities, if required by law or to protect our rights and users

• Marketing or analytics partners, only with your consent

We never sell your personal information.

4. Data Retention

We only keep your personal data for as long as necessary for the purposes described in this policy, or to comply with legal or regulatory obligations.

5. Your Privacy Choices

You have rights regarding your personal data, including:

• Accessing or updating your information

• Requesting deletion of your account or data

• Opting out of marketing communications

To make a request, please contact us.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no system is completely secure, so we encourage you to use strong passwords and remain vigilant.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we’ll update the “Effective Date” at the top. Continued use of our Site after changes means you accept the updated policy.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us.